Classes, Events, and Instruction
Because of our limitations on space, we are unable to offer refunds for courses, including weekend intensives. Tickets to all classes, events, and instruction are, however, transferable. In cases of emergency, we may be able to provide alternative instruction, solely at the discretion of LA Rope.
Books and reading materials (physical goods) may be returned within 14 days of purchase for a refund. We charge a 20% restocking fee for returns, unless the return is due to damaged merchandise. In all cases, the buyer is responsible for return postage and items should be sent be traceable mail services (USPS Priority Mail, UPS. FedEx).
Rope and Accessories
Because of the nature of the products we sell, we do not offer refunds on rope or other accessories.
DVDs, Digital Downloads, Course Materials
We generally do not offer refunds on any digital goods or services once they have been downloaded. Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.